Unlocking the Power of Microcopy: Boost User Experience and Conversions

Intro

Microcopy plays a crucial role in user experience. It refers to the small snippets of text that guide users and provide them with valuable information. Whether it's error messages, button labels, or tooltips, a well-written microcopy significantly enhances the usability of a product or website. This article explores tips and techniques for writing compelling microcopy.

1. Understand Your Audience

Before you start writing microcopy, it's essential to understand your target audience. Consider their needs, preferences, and familiarity with the product or service. This will help you tailor your microcopy to resonate with the users and provide them with a seamless experience.

2. Keep it Clear and Concise

Microcopy should be concise and to the point. Avoid using jargon or complex language that may confuse the users. Instead, use simple language that is easy to understand. Remember, the goal is to provide clear guidance and information to the users.

3. Use Active Voice

Using active voice in microcopy makes it more engaging and actionable. Instead of saying, "Your request has been received," state, “We got your request.” This creates a sense of direct interaction with the users and encourages them to take action.

4. Focus on Benefits

Highlight the benefits of taking specific action in your microcopy. Instead of just stating what the action does, explain how it will benefit the user. For example, instead of saying, "Subscribe to our newsletter,” say, “Subscribe to our newsletter and stay updated with the latest industry trends.”

5. Create a Sense of Urgency

To encourage users to take immediate action, create a sense of urgency in your microcopy. Use words like “limited time offer," "exclusive deal," or "only a few left” to create a sense of scarcity and urgency. This motivates users to act quickly.

6. Test and Iterate

Microcopy is not a one-size-fits-all approach. It's essential to test different variations and iterate based on user feedback. A/B testing helps you determine which micro copy resonates best with your audience and drives the desired actions.

Wrapping up

In conclusion, writing compelling microcopy is essential for enhancing user experience. By understanding your audience, keeping it clear and concise, using an active voice, focusing on benefits, creating a sense of urgency, and testing and iterating, you create microcopy that guides and engages users effectively.

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My flexible pricing model

Working with traditional freelancer/agency pricing can get complicated. My pricing model is simpler.

Simply hire me by the month at a fixed cost.

Need to pause the work? That’s fine. Since there aren’t any long-term contracts, we can pick things up later when the time is right.

Schedule a consultation call to discuss my specific rates, go over any questions you have, and walk through the next steps.

Prefer email instead? Reach out to me at hello@timhaskins.studio

A little about me

With deep roots in brand, design, and technology, I specialize in delivering best-in-class UX & UI. I've done this for hundreds of companies around the globe over the past 25 years.

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Client history

I've worked with many types of clients worldwide. From small startups all the way up to Nike, Adidas, Xerox, Williams-Sonoma, and Lowe's — to name a few.

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My purpose

Everything I do is centered around helping people live fuller lives — a driver for what gets me up each morning. That can take many shapes, such as pro-bono work for non-profits, mentoring other designers, or designing products that impact lives.

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Life-altering moment:

In 2016, I suffered a life-altering traumatic brain injury and lost my ability to do much of anything. Without the ability to fully comprehend language, living with constant vertigo and depression, and the loss of my creative problem-solving skills — my life was turned upside down.

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Fast-forward to today. I consider myself one of the lucky few who fully recovered from an injury like that. I have a deeper appreciation for life now; from mundane tasks to relationships to my craft — which shows in the quality of my work.

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My superpowers

Translating strategy into a marketable product, simplifying the complex, pinpointing a person's hidden pain, and breathing new life into outdated UIs.

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Additional facts:

I live in Portland, Oregon, once had a 30-person design agency for over a decade, launched my own SaaS products, and am raising 3 boys (the latter being the hardest but most rewarding!)

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FAQ

How do we know we're a good fit?

I’m very selective with the companies I work with, and I admit I’m not the right fit for everyone. Here are a few indicators that I’m not the right fit:

1. If you seek full-time hires: I’m not for those seeking permanent, full-time roles; I specialize in fractional, high-impact engagements.

2. If you prefer in-house solutions: If you believe all expertise should come from within your existing team, I won’t be the right fit.

3. If you micro-manage: I'm a seasoned expert who thrives on driving outcomes and high autonomy. I’m very collaborative, but if you want to hand-hold/dictate, I won’t be the right fit.

4. If you’re only looking for quick fixes: While I can often deliver quick wins, I focus on sustainable growth and long-term impact.

5. If budget is your only concern: My value lies in the elite talent and strategic expertise I bring; if cost-cutting is your sole priority, I may not meet your needs.

What is your pricing model?

My pricing model is based on a monthly engagement rather than an hourly rate or a long-term contract. As you’ve likely experienced, multiple changes, discoveries, and pivots can occur when building a product, requiring a flexible pricing model that can ebb and flow with you.

Within my model, I offer four pricing tiers, starting at $1,500/month (USD). Clients choose from one of the monthly pricing tiers depending on the amount of work needed.

‍Example scenarioIn Month 1, a new client chooses my lowest tier to get things started and trial my services. Month 2 requires more work and they’re getting value, so they choose the second pricing tier. Then, they pause for a few months as their team implements my design. After that, they return for another month to have me audit and refine what the developers have implemented.

My clients love my model because they don’t get nickel-and-dimed for changes or feel beholden to a contract written months ago that’s woefully outdated compared to their current situation.

Can you work within a fixed budget amount?

While my model is based on a monthly engagement to optimize my client’s budgets, I have made exceptions in the past. Some of my clients have had fixed budgets that they need to work within, and in certain cases, I can work within that structure. Let’s talk more about your situation and see if it will work.

How happy are your clients?

What tells me my clients are happy (and see value in my work) is that I have 100% client repeat rate — something I strive for — which is reflected in my approach, style, and work ethic.

This means that every client has come back a second time to continue our work together. They wouldn’t do that if they didn’t see value or weren’t happy.

I also survey my clients every quarter, and each one has repeatedly given me a 5-star rating.

Do you have a team of people, or is it just you?

It’s just me. My ideal client prefers working with an individual rather than an agency or team. They want someone experienced who focuses on their project and communicates directly with them — without the bureaucracy or cost of an agency.

If you choose to work with me, I will be your main point of contact. I will be the one designing your product; fully grasping your product, strategy, and business needs.

How do you manage projects?

I use a platform called ClickUp to manage and communicate project updates to clients. It also hosts documentation, Gantt charts, and Kanban boards.

Slack is the primary communication tool for me and my clients. I can either add your team to a private Slack channel in my account or, if you already have your own (or Teams), I can join yours instead.

Often my clients have their own platforms, like Jira, Monday, or Trello. I’ve used those and many others and am happy to explore what it would look like for me to use your tool.

What do you deliver?

What I deliver can vary depending on your needs. The most common deliverables are flow diagrams, wireframes, and dev-ready Figma design files (including Design System documentation.) Secondary deliverables include things like interactive prototypes, animated UI concepts, custom icons, audits/user research documentation.

Do you specialize in our industry?

Over the past 25 years, I have worked in dozens of industries versus specializing in just one. My ideal client values this because they want fresh ideas and someone thinks differently. They want their product to be unique and innovative, not follow the same tired strategies.

When we collaborate, I take a deep dive into your business and industry, understanding it thoroughly. This way, I can provide insights that significantly enhance your product's design and user experience.

We need designs yesterday — can you help us?

I hear this often and I totally get it. You have a real sense of urgency and could already be behind on your goals due to one factor or another.

As you’ll see, I can turn around designs very quickly and we can get some quick wins if need be. But to make a product that really stands out, one that meets your goals, and users love, takes time, thought, and research. And while I do have a thorough process for getting us there, my process is designed to be flexible for getting quick wins and long-term success.

Why wouldn’t we just hire a cheap designer from one of those freelancer sites?

Sure, you can hire a designer on platforms like Fiverr or Upwork, but they likely won’t meet your expectations and you’ll typically get what you pay for.

Some clients I've spoken to tried that route before working with me. They found that the design quality was not up to par, and the designers mainly followed instructions without offering innovative ideas. It’s a gamble.

My clients need someone who will deeply engage with their project, show enthusiasm for their product, and propose creative solutions, rather than simply executing tasks as instructed.